Privacy Policy

Last updated: September 2026

KUBOLAB values the privacy and protection of the personal data of its customers and visitors. This policy explains how we collect, use, store and share personal information in accordance with the Brazilian General Data Protection Law (LGPD) – Law No. 13,709/2018.

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1. Personal Data We Collect

We only collect the data needed to provide our products and services.

1.1. Data provided directly by the customer 
- Registration data: full name, CPF (Brazilian taxpayer number), address, phone number, email and payment details.
- Communication: information sent through forms, emails or customer service.

1.2. Data collected automatically
- Browsing information: IP address, browser type, device used, pages visited and time spent on the site.
- Cookies: we use cookies to personalise the user experience and improve our services.

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2. Purposes of Data Processing

The data collected is used to:
1. Process orders and deliver products purchased on the site.
2. Manage registrations and personalise the user experience.
3. Send promotions and news, provided the customer has given consent.
4. Handle requests and complaints through our support channels.
5. Comply with legal obligations, such as issuing invoices.
6. Analyse metrics and improve our services, ensuring a safe and efficient experience.

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3. Data Sharing

Personal data may be shared with third parties in the following cases:
- Service providers: carriers, payment processors and suppliers involved in delivering the products or performing the service.
- Legal authorities: in compliance with legal obligations or court orders.

The third parties we work with are contractually bound to follow the principles of the LGPD and to keep personal data secure.

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4. Data Storage and Security

 
We take technical and organisational measures to protect personal data against unauthorised access, leaks or destruction.

- Storage: data is stored on secure servers located in Brazil or in countries with an adequate level of data protection.
- Retention period: we keep data for as long as necessary to fulfil the purposes above or as required by law.

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5. Data Subject Rights

Under the LGPD, you have the following rights:
1. Confirmation and access: confirm whether we process your data and obtain a copy.
2. Correction: request the correction of incomplete, inaccurate or outdated data.
3. Anonymisation, blocking or deletion: when data is unnecessary, excessive or processed in breach of the law.
4. Portability: request the transfer of your data to another provider of a service or product.
5. Withdrawal of consent: withdraw your consent to data processing, where applicable.
6. Information about sharing: find out which public or private entities your data has been shared with.

To exercise any of these rights, contact us by email: studio@kubolab.com.br

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6. Cookies and Tracking Technologies

 
We use cookies and similar technologies to collect information about browsing and offer a personalised experience.

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7. Changes to this Privacy Policy

This policy may be updated to reflect changes in legislation or in our internal processes. We recommend reading it periodically to stay informed.

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8. Contact

 
If you have any questions about this policy or about how we handle your data, please contact us:
- Email: studio@kubolab.com.br
- Phone:+5511 97250-9607

KUBOLAB is committed to ensuring the privacy and security of your data, complying with current legislation and being transparent in all its practices.

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