Returns and Refunds Policy
Last updated: September 2026
KUBOLAB values its customers' satisfaction and strictly follows Brazil's Consumer Protection Code (Law No. 8,078/1990). Below is our refund and returns policy, to ensure a safe and transparent shopping experience.
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1. Right of Withdrawal
Under Article 49 of the Consumer Protection Code, customers have the right to withdraw from purchases made outside a physical store (such as online) within 7 calendar days of receiving the product.
Conditions for returns on withdrawal:
- The product must be in its original packaging, with no signs of use or damage, and with all the items and accessories that were sent.
- The request must be made within the legal 7-day period, by email: studio@kubolab.com.br.
Once the request has been reviewed and approved, the customer may choose:
- A full refund of the amount paid;
- An exchange for another item on the site.
The cost of shipping a return on withdrawal is borne by KUBOLAB.
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2. Warranty and Defective Products
If the product has a manufacturing defect, the customer may request a replacement or a refund within 30 calendar days of receipt.
Conditions for returning defective products:
- The defect must be reported as soon as it is noticed, with photos and/or videos showing the problem.
- Once the product has been sent for technical assessment, the customer will be informed of the result within 10 business days.
If the defect is confirmed, KUBOLAB will replace the product with an identical one or issue a full refund, and will also cover the shipping costs.
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3. Ring Size Exchange
3D-printed rings cannot be resized. Unlike a metal ring, which a jeweller can open and adjust, each size is its own file: to change the size, the piece is printed again.
That is why the first size exchange for each ring is free: you don't pay for the new piece.
Conditions:
- Request within 30 calendar days of receipt.
- The piece must be unused, in the same condition in which it arrived.
- The exchange is for size only. There is no exchange of design or colour: same ring, same colour, different size.
- Shipping: when the exchange is due to the customer choosing the wrong size, shipping the piece back to the studio is paid by the customer. Shipping the new piece is paid by KUBOLAB.
- The new piece is made to order, within 7 business days of our receiving the original piece.
Further exchanges of the same ring are treated as a new order.
To request one, email studio@kubolab.com.br with your order number and the ring size you want.
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4. How to Request a Return or Refund
1. Contact us: Send an email to studio@kubolab.com.br
stating your order number, the reason for the request, and photos or videos if needed.
2. Review of the request: We will reply within 5 business days with detailed instructions on the process.
3. Sending the product: If approved, the customer must send the product to the address provided by KUBOLAB.
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5. Refund Methods
Refunds are made using the original payment method:
- Credit card: the refund is requested from the card issuer, and the time it takes to appear on your statement depends on the card company.
- Boleto or Pix: the refund is made by bank transfer within 7 business days of approval.
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6. General Terms
- Products damaged through misuse, negligence or improper handling will not be accepted for return or exchange.
- The invoice (nota fiscal) must be presented for any refund or return request.
For more information, contact our team by email at studio@kubolab.com.br . We are here to help!
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